Gatorz Warranty Policies

Limited Warranty:

       Gatorz Aluminum Eyewear will be warranted to the original purchaser for one full year from the date of purchase against any defect in materials or workmanship.  Gatorz will repair or replace, at our option, any pair of Gatorz Aluminum Eyewear found to be defective.  Gatorz Limited Warranty program does not apply to damage caused by improper use, normal wear, including lens scratching or accidental breakage.  PRODUCT MUST BE ACCOMPANIED BY A PROOF OF PURCHASE.  All repairs will generally be complete within 3-5 working days and then returned via UPS Ground.  International Shipping rates will apply.

Limited Rebuild Agreement:

       This agreement applies to any Gatorz Aluminum Eyewear owner for the LIFETIME OF YOUR SUNGLASSES.  Gatorz will rebuild and precision tune each part of your sunglasses to the quality and standards that originally went into your Gatorz Aluminum Eyewear.  If for any reason we cannot repair your sunglasses, we will replace them with a BRAND NEW PAIR AT THE REBUILD COST.  All repairs will generally be completed within 3-5 working days and the returned via UPS Ground.  International rates will apply.

Rebuild Costs:

       Diamond Series: WRAPTOR, RADIATOR, VECTOR, VELOCITY, DEMORA, BATRAY, ELEMENT, STARLITE, SHADOW & COMPETITOR ONLY.

Lens Replacement - $30.00 - Lens Replacement Only.

Standard Rebuild - $49.00 - Same Color Frame & Lens

Upgraded Rebuild - $59.00 One Color Change on Lens Color Only

Change Frame Style or Color - $49.00 Credit towards a new frame at the suggested retail price.

Warranty Shipping & Handeling within the continental USA - $8.00 for Ground Shipping.  Alaska, Hawaii & International Rates will Apply.    

 

How to send in a Warranty Claim

  • Call Gatorz Aluminum Eyewear if you have any questions or concerns regarding the Gatorz Warranty Policies and/or procedures.

  • Pack your eyewear in a cardboard box and use a shipping service that provides both insurance and tracking capabilities to ensure a safe delivery.

  • Gatorz Aluminum Eyewear will not be held responsible for packages lost in transit

Please include the following information in your package:

  • Your name, the return address, telephone number, & proof of purchase.

  • A brief description of the problem or services you are requesting.

  • Your credit card number with expiration date or a money order for exact amount of service desired including shipping & handling charges. (Ex. Lens replacement - $38.00) If a signature required delivery is necessary add $2.00 to the total cost.

Mail all correspondence to:

Gatorz Aluminum Eyewear

Attn: Warranty Department

12925 Brookprinter Place, Ste. 200

Poway, CA 92064

Customer service - (800) 767-4287

www.gatorz.com